Frequently Asked Questions
Everything you need to know about your Audien Hearing order.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the United States. Expedited shipping options are available at checkout if you need your items sooner.
What is your return policy?
We offer a 45-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it for a full refund within 45 days of the delivery date.
Are your products covered by a warranty?
Yes, all our products come with a 1-year manufacturer's warranty that covers any defects in materials or workmanship under normal use.
How do I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as secure payments via PayPal and Apple Pay.
Do you offer international shipping?
Currently, we primarily ship within the United States. Please check our shipping page for the most up-to-date information regarding international availability.